Give your team access to your TicketLeap account in a few easy steps. You can assign them the proper role or roles for their jobs.
Note: Only an organisation's primary account (the "owner") or someone with the Admin role can add or manage users.
Adding Users
Navigate to Manage > Users in the main menu.
Then click or tap the + New User button.
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On the subsequent screen, enter the new user's information:
- First Name
- Last Name
- Email address
- Role
- Hide mobile scanning statistics (optional)
Click Invite to invite the user to join the organsation on TicketLeap.
How Roles Work
TicketLeap has created Roles that align with the most common functions in managing your event.
Note: You can assign a user multiple roles. When you do so, they receive all the permissions for each role they are assigned to.
Admin: This role can do everything in TicketLeap, except cancel or disable the organisation's account.
- Financials: This role can access all reports, including Sales and Payouts. They can update the organisation's payment information, including adding or editing the Bank Account and updating the organisation's information with the payment processor.
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Event Manager: This role helps create and update Event Listings, including
- Creating & Editing Events
- Changing the Privacy settings
- Updating fees info
- Creating and modifying Discounts
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Box Office Manager: This role deals with the ticket buyers & attendees:
- Scanning & Selling tickets onsite
- Running Attendee & Order Reports
- Viewing and updating Order details
- Issuing Refunds
- Processing Exchanges
- Ticket Check-in: This role has access to the TicketLeap Scan app and Attendees Report.
- Ticket Sales: This role has access to the Box Office and TicketLeap Sell app.
Hiding Mobile Scanning Statistics
When this option is enabled, the user cannot access the Statistics portion of the TicketLeap Scan app without entering the passcode.
Enter a five-digit passcode to enable the feature. You can then provide this passcode to your user to access scan stats.
Disabling a User Account
If you have a user who is no longer part of the organisation, you can disable their account from the Manage Users page:
- Click the Edit icon next to the user
- Check the Disable Account option
- Select Save
