If needed, TicketLeap makes it easy to collect donations. You can create a separate donation event, or you can easily add a donation as a ticket type to a pre-existing event. The donation can be open-ended for ticket buyers to choose their giving amount and you can set a minimum dollar amount to be donated! Note that any ticketing fees you have set ...

The Buyer Details section is where you can see and update buyers' information. Note: The details saved in the Buyer Details are for reference purposes only.  Changing the name in Buyer Details, will not change the name on the ticket. If a ticket buyer wants to send their ticket to someone else,  change the customer order email . The buyers' MyTicket...

Quick Search is a powerful built-in search tool that lets you quickly find specific Customers, Orders, or Events within the TicketLeap admin. No need to run reports or scroll through long event lists—Quick Search brings what you need right to your fingertips. How To Search Look for the 🔍 icon in the primary navigation bar. Clicking it will open a se...

Sign-in information is sent to your email when you purchase tickets to a TicketLeap event for the first time. Sign In To Your Account Visit the My Tickets page  https://www.ticketleap.events/my-tickets/login Enter your email address and password Click Sign in I didn't receive a password for my account. Check the spam folder in your email account or ...

Login to your TicketLeap account .  Go to Reports tab and select Orders report from the dropdown.  Enter the buyer's name, email or order ID in the search bar. Click the Order ID for the ticket you want to resend. Under the Manage Order, click Tickets and then select Resend tickets There will be a notification on top to confirm that the request has ...

Sign In To Your Account: Visit the My Tickets page  https://www.ticketleap.events/my-tickets/login Enter your email address and password Click Sign in At the top, click on Settings. A new window will pop up where you can update your email address. Make sure not to miss entering your new password too. Click Update and you are all set....

You may choose  to either absorb the fee or pass them to the ticket buyers. No fee for free events. No fee for Cash or Check transactions 49¢ per ticket for tickets $5 and lower 2% + $1 per ticket for tickets over $5 3% credit card fee per total order amount We set our fees as low as possible; therefore, we currently do not offer special pricing for...

To go to Search, click Launch Scanner in the app.  Tap on the Guests at the bottom of the Check-In screen. The below page will load. You can search for the order using the following: Customer Name Name on Ticket / Attendee Name Confirmation Number Sale ID Barcode   Click on the order you would like to see. All of the tickets will be listed individua...

Some event organizations give general discount codes to their event-goers (maybe you received one through an email or social media). If you have a discount code and would like to use it on your ticket purchase, you can do so at checkout.  Before adding tickets to your shopping cart and heading to checkout, let us know you have a discount code by cli...

Do you want a simple yet effective way to engage with your attendees after they've made a purchase? Adding a post-purchase message can serve various purposes - from sharing general event information to providing instructions or simply expressing gratitude for their purchase. Setting up your post-purchase message From the Events tab, select Manage ne...

Rokt enhances your ticket-purchasing journey with personalized suggestions. Think exclusive VIP seat upgrades or a thrilling rideshare trial – they've got it all! If you've ever received an email from Rokt, chances are you stumbled upon an offer that piqued your interest and decided to explore further. Is the offer I saw on the confirmation page rea...

One of the key components to selling tickets is how many tickets you have to sell. We will break down what we mean by ticket quantity and event capacity, so your event sells smoothly and efficiently.  If you need to edit capacities, visit:  How do I edit capacities?   Ticket Types With TicketLeap, you can add a variety of tickets for your event. Eac...

Setting an event capacity limits the total number of tickets available. For example, if you can fit 100 people in your venue and are not concerned with how many of each ticket type are purchased, you'd want to set your event capacity at 100.  Learn more at Ticket quantity and Event capacity       From the Events tab, select Manage next to the event ...

If you need to transfer or forward your ticket order to someone else, you can do so in your TicketLeap account. Log in and select the event you purchased. You can forward all tickets in the order. It is not possible to forward individual tickets.  Once you've clicked on the order you're looking for, you will see the option to edit the order name. Yo...

Create a custom "Buy Tickets" button for your organization or specific TicketLeap events. This is a fast and straightforward way to direct ticket buyers from your website to a ticket-purchasing page. Creating The Button From the TicketLeap admin, navigate to Marketing and choose Event Buttons. You can customize your button by selecting a unique Phra...

Give your team access to your TicketLeap account in a few easy steps.  You can assign them the proper role or roles for their jobs. Note: Only an organization's primary account (the "owner") or someone with the Admin role can add or manage users.   Adding Users Navigate to Manage > Users in the main menu. Then click or tap the + New User button. ...

Rescheduling or postponing an event brings particular challenges. Whether you're dealing with unforeseen circumstances, venue issues, or other reasons, this article will walk you through the process in line with the  Ticketing Service Agreement : If the new event date is known You can update the event date by following the instructions provided belo...

To get paid for your event, you will need to enter your banking information in TicketLeap. Click on your profile name at the top of the admin page and select Payment. Click Enter your bank account details.  Fill in all the fields and click Save & Submit. All payments are scheduled to be processed five business days after the event occurs and typ...

The Events page provides various sorting and view options to help you manage and navigate through your events effectively. You can explore the different view options and what they mean for your event management. All Events: This is a default view and it displays all events, including active, inactive, and closed events. It provides a complete overvi...

The schedule builder is the ultimate solution for organizers of large event series and timed entry attractions. With it, you can easily create customized event schedules in minutes, with flexibility for exclusions, unique recurrences, and more. Say goodbye to tedious edits and hello to hassle-free event planning. Save time and elevate attendee exper...

With TicketLeap, you can let ticket buyers make extra donations that don’t affect your event’s inventory or sales numbers. This is different from  Donation Ticket Types , which are actual tickets to the event. Non-ticketed donations are just a way for ticket buyers to support your event. Note: Ticket buyers can only make donations on orders that alr...

If you have not received an email with your tickets, check your spam filters first. Every once in a while, they will end up there.  Add TicketLeap to your list of safe senders to ensure the successful delivery of barcode tickets in the future! If there is no email in your spam folder, there are a couple of ways to get your tickets: If you already ha...

If you are a ticket buyer looking for an order, ticket exchange, or a refund  contact the event organizer . For other inquiries, please contact us at  buyers@ticketleap.com .  If you are a ticket seller, please use the search feature and see if we've already answered your question. Still need help? Get in touch with our Client Support team by: Email...

Protecting your account is crucial to safeguarding your data and payouts from potential security threats. Two-factor authentication (2FA) is a standard and best practice in digital security, and we’re making it easy for you to enable this important feature. Why Use 2FA? In today’s online environment, extra security is never a bad thing. If a bad act...

Downloading Events Results in "Too Many Attempts" Error An error message built into the Android app regarding the backend download throttling can happen if too many attempts are made in ~5 minutes. Solutions: You may see this message if you already have all the data downloaded for your event.  A workaround on iOS is to delete/re-install the app to c...

In the app's Statistics section, you will see a quick snapshot of helpful information about all downloaded events and the number of successful scans validated by this device. Statistics is located at the bottom where you launch the scanner. Please note: With a reliable Wi-Fi connection, the scanner should sync periodically. You should not need to in...

Are you ready to share or promote your event? It's easy! Simply head to the Events tab, click the Quick Actions menu (the three dots icon) next to your event, and select Copy Event URL. You can also copy your event URL from the Promote section. Click Edit (pencil icon) next to your event, go to the Promote tab, and click Copy (copy icon) next to you...

When you create a TicketLeap account, a public organization page is automatically created for you  – it's a homepage for your events. With this feature, people can check out your upcoming events and when they happen. Plus, it makes marketing all your events at once easier with one direct link!   Attendees can also view the events by date when they c...

Ticket availability is a setting that controls where a particular ticket type can be purchased. The possible options are: Active Online: Ticket buyers can purchase it online but cannot be sold at the box office. Active Box Office: It can be sold at the box office but cannot be purchased online by ticket buyers. To set up the ticket availablity: 1. L...

There are no fees for free events on TicketLeap. No ticketing fees, no sign-up fees, and no monthly maintenance fees. All of the TicketLeap features such as personalizing an event page ,  setting up registration questions  for ticket buyers,  reports , and the  free mobile app  to scan tickets are included. You will have the option to set your ticke...

Ready to manage refunds for your event attendees? No problem! Follow the instructions to process refunds for your ticket buyers Go to Reports and select Orders report Use the search box to find attendees by Name, Order IDs, or email address and click the Order ID next to their name Click Issue Refund  You can refund the entire order or issue a parti...

Adding a background image and using customized colors for your event page will help your ticket buyers visualize your event. Here are a few tips on how to select the best event image: Due to the dynamic nature of the image, keep it simple. Use a great photo or abstract image. Logos and flyers won't look as good as you might think. Avoid text altoget...

Any user that has the Ticket Sales  permission  (including Box Office Managers and Admins) can access the Box Office by clicking on Box Office from the main navigation bar.  Please note: The option will only appear when accessing the site via a desktop or tablet web browser. If you're on a mobile device, you must use our  TicketLeap Sell Mobile App ...

Reserved seating is a vital feature of TicketLeap, designed to enhance the event experience for organizers and attendees.  Consumers can choose their preferred seats, even on mobile devices, giving them control over their event experience and enhancing convenience from the moment they purchase tickets. Initial Setup In the event creation process, Ti...

The Sales report will show you the sales for your organization. This shows the totals of the event's ticket types, total tickets sold, total ticket sales, amount of discounts applied, number of tickets voided, amount refunded, and total net sales. Log in to your TicketLeap account . Go to the Reports tab and choose Sales. You can filter the report i...

Use Meta Ad Tracking to measure the success of your Facebook advertising campaigns by integrating your tracking code with your TicketLeap event listings. Helping you get the most out of your social budget, Facebook Ads will track your conversions, optimize ads, build targeted audiences, and assist with re-marketing efforts. Implementing this  pixel ...

All payments are scheduled to be processed and hit your bank account 4-6 business days after the event (5-7 business days for Canadian clients). If payment day is a bank holiday, payments will be delayed by one day. If you haven't set up your bank account details for payouts yet, refer to  How do I add my bank account details for Payouts? Please not...

TicketLeap is an online ticketing platform. Event organizers and venues use us to sell tickets to their events online. If you purchased a ticket to an event recently, "TL*[event name]" or "[event name] (via TL)" probably appeared on your credit card statement. Do I get a receipt or confirmation email? Yes, when ticket purchases are completed, Ticket...

When creating in-person events, you need to create a venue.   Add a venue when creating an event Log in to your TicketLeap account From the event dashboard, click Create Event  Click Location > Add a new venue Add information for your venue, including a name, address, capacity and timezone. Click Save. You can now select this newly added venue an...

The Email Campaigns feature provides a quick and easy way to communicate with your ticket buyers. You can use it to share last-minute details before the event or send a follow-up email afterwards. Go to the Marketing tab and click Email Campaigns . Click + New Email. Choose the type of email you want to send. There are two types of emails:  Operatio...

TicketLeap will automatically close sales for all ticket types one minute before the event's end date and time. If no end time is indicated in the event, sales stop one minute before the start time. If you want to stop the online sales manually, please refer to:  How do I stop sales for an event? Please note: The venue's  timezone  will be respected...

Please note that buyer's email is different from the customer order email . The customer order email is where tickets and event updates are sent. For instance, if a customer complains about not getting their tickets, you should check their order email .    Go to Reports and choose Order Report. Select the applicable filters and click Run Report. Cli...

To process ticket sales, you must complete a one-time setup for your Stripe Connect payment account. Follow these simple steps to get started: Accessing the Setup Link Click on your profile name at the top of the admin page. Navigate to the Payments section. Entering Your Payment Information You'll find yourself on the TicketLeap Payments page Click...

This guide ensures accurate event and ticket sales setup with the correct timezone information. Event Date and Ticket On Sale Date When setting up the Event Date and specific On-Sale dates for tickets, please remember that the timezone used will depend on the  venue selected  on the Event Info page. If no venue is specified ("Venue to be added later...

You can update your contact information and upload the profile image for your account from the Account Settings page. Update account details To add or update this information, you may follow the instructions below: Click your profile picture and select Account Settings from the drop-down menu. Click Edit In the pop-out window, you can update the fir...

Note With TicketLeap, you cannot delete an event when tickets have been sold. It is a proactive measure to ensure that organizers do not accidentally delete events with associated transactions.     From the Events tab, Search for the event you would like to delete.  Click the three dot icon and select Delete event.  Click Delete to proceed Once an e...

On TicketLeap, you can set your sales to start and end on specific dates and times. Please note when setting up ticket sale times, it will be based on the venue  timezone  that you have selected on the Event Info page. If there is no  venue , then it will follow the account timezone. If you need to change the account timezone, you can do that  here ...

If you are stopping ticket sales because you need to  cancel  your event, please remember to  contact TicketLeap  once you have stopped sales. We can walk you through the refund process. If you need to stop sales for a particular ticket type (i.e. Early Bird ticket) or set sales to stop at a specified date and time you can do so by logging in to you...

If you have not sold any tickets for the ticket type you would like to delete, you can safely delete that ticket type.  Log in to your  TicketLeap account From the Events tab, click Edit (pencil icon) next to the event where you want to delete your ticket types. Go to Tickets and click Delete (trash icon) to delete the ticket type. Note: If you see ...

Some states require event organizers to collect tax on their events.  You can set up sales tax on your event when creating it or even after it's on sale. During Event Set Up Sales tax can be added on the Publish page during the event set up process. Click on Customize Sales Tax Fees to enable the fee. Enter your state's sales tax percentage and wher...

Sometimes, event details still need to be finalized. Your event builds are saved as drafts. However, once the necessary information is ready, you can make your event live! Change the  events list view  to Inactive or All events so you can see the draft events. Click Edit next to the event that you want to publish.   Go to Publish and click Publish t...

Click your profile picture and select My Organization. Under the General Information, click Edit. A new window will pop up where you can edit your organization name. When finished, click Update to save the changes. Where does the organization name appear? Here are the places where the organization name is shown: Organization Listing Event Page Pleas...

With TicketLeap, you can add, delete, or edit your ticket types even after you have created your event.  From the Events tab, click the Manage button next to the event where you want to edit your ticket types. Then click on Tickets. From the list of ticket types, click Edit (pencil icon) next to the ticket type you want to edit. Fill in the changes ...

Reserved seating is a vital feature of TicketLeap, designed to enhance the event experience for organizers and attendees. Consumers can choose their preferred seats, even on mobile devices, giving them control over their event experience and enhancing convenience from the moment they purchase tickets. To build a seating chart, you must first have a ...

Ticket Buyer If you are a ticket buyer looking for a refund or exchange, you must contact the event organizer directly to request a refund or exchange: I have a question about the event I'm going to. How do I get in touch?   Event Organizer If you are an event organizer, follow the steps below to process an exchange for one of your attendees. Log in...

There are two easy, convenient ways to check-in event goers. Mobile Check-In You can use the free TicketLeap app on an iOS or Android to scan QR codes on each ticket. TicketLeap Scan is a quick and efficient method for mobile and printed tickets.  For more information, refer to:  Introduction to the TicketLeap Scan app Attendee List Check-In You can...

In this report, you'll find everything you need to manage your event attendees efficiently. Here are the key features:  Quick view and download the complete attendee list. Review and download  registration question answers Check-in and check-out attendees right from the report. To view the Attendees list, go to Reports and select Attendees. You can ...

To send someone complimentary tickets, create a 100% off general  discount code  and send that code to the recipient(s) for the comp tickets. If any restrictions are needed on the free ticket offer, monitor who uses this code or ensure you set a specific number of times it can be used....

After you add your first paid ticket type, you must choose your account type. Individual: Ideal for personal use. This account type doesn’t require an ABN. Business: Designed for companies and organizations, an ABN is required. Non-profit: Perfect for charities and non-profit organizations, an ABN is also required. Note: You cannot change the accoun...

We are aware of emails being sent to TicketLeap sellers saying, “Your email address failed to be verified” or “Your email address needs to be verified.” There may be others. These are not being sent from TicketLeap. Do not click on any of the links in these emails. We recommend anyone who entered their email and password on any of these links change...

When you scan a ticket, the App will notify you whether it is valid or invalid. If it is invalid, the notification will provide additional information about the problematic scan. Valid. The barcode is valid for the event(s) downloaded onto the device, and the ticket has been successfully validated. Invalid (Ticket Already Scanned In). The barcode is...

Save time and streamline your event setup with our cloning feature!  Follow these instructions to clone an existing event: On the event dashboard, click the three dots icon next to the event you want to clone Click Clone Event Enter a date and time for the new event and update any of the basic event information that may be different from the origina...

This guide is designed to walk you through setting up Bing for connecting to TicketLeap, but we cannot troubleshoot individual Bing account issues.   Use Bing and Microsoft Ads to implement paid search and display ad campaigns, boost ticket sales, and track performance by integrating the conversion code with your TicketLeap event listings. We recomm...

Yes, you can create events with multiple dates!  1. Go to the Events tab, and click Create Event. Note: If your event will have more than 100 dates (time slots or days), contact our team at  contactus@ticketleap.com  before creating your event. We can recommend the best setup for you.   3. Enter the Event Name, Location, and Event Category.  4. On t...

Payment reports provide detailed documentation of financial transactions and payments between the seller and TicketLeap. After logging into your account, go to the Reports menu and select Payments from the list. Click on View for the payment you would like to review. A new tab will open a PDF report. If multiple events are included in the payment, t...

Canceling an event is sometimes necessary. In accordance with the  Ticketing Services Agreement , this article will guide you through the process of canceling events: Stop Ticket Sales : Pause any ongoing ticket sales for the event to prevent further purchases. Notify Your Attendees : Use our Email Attendees feature to notify attendees that the even...

The Orders Report displays all orders for your organisation, including the buyer’s name, email address, and number of tickets purchased. You can also access additional order information such as registration question responses. Log in to your TicketLeap account . Select the Reports tab and choose Orders You can filter the report in two ways: Date Ran...

Creating an event waiver is quick and easy! On the Events tab, select Manage for the event you are creating the waiver for.  Click Registration Questions > Add Question. Click the dropdown under Create Question, then choose Waiver Agreement.  Fill in the required fields:  Waiver Agreement name ie. Terms & Conditions Add the waiver text box is...

Registration questions are a great way to learn about ticket buyers and attendees, such as contact information, t-shirt size, or dietary restrictions. You can add and customize registration questions and waivers you want to be presented on your event's checkout page.  Adding Registration Questions Go to the Events tab, click Edit next to the event y...

To request a refund, you must  contact the event organizer  directly. Go to the event page where you bought tickets, scroll to the bottom, and click the Contact Us button. Fill out the contact form and click Send. You may also contact the event organizer by accessing your receipt if you have your confirmation email. From your receipt page, scroll do...

What is Sensible Weather? Sensible Weather is an optional feature for select outdoor events that allow buyers to purchase a rain guarantee. This feature ensures that even if the weather affects your event experience, you can still receive compensation while attending the event. It's not a refund service, but a proactive measure to enhance your event...

If you want to accept credit cards at the door, the Stripe M2 Reader works seamlessly with  TicketLeap Sell .  M2 Readers can be used by U.S. sellers only Canadian clients, please click here   Need a Stripe M2 Reader?  Click here!  Devices are shipped standard ground so please allow two weeks for delivery.     Before You Begin Before you begin, here...

Tickets are designed to work on mobile devices or be printed. You can pull up your ticket on Apple Wallet or through your email on your smartphone.  If you don't have a printer or a smartphone, you should  contact the event organizer and ask them what you should bring to check-in. Here are some common questions regarding printing your event tickets:...

Ticket buyers can get in touch with you using the contact form. On the event page, click Contact Event Organizer at the bottom. Visit your  Organization Listing page  and click Contact Us.  On the ticket receipt click Contact Event Organizer  at the bottom.  Once they're on the form, they'll need to fill in their name, email, and message, and click ...

With TicketLeap, event organizers can create specialized discount codes for their attendees. These discounts can be a percentage or amount off and can be limited by Event / Event Date. From the dashboard, click Manage and select Discounts. From this screen, you can view a list of all your current discounts, create a new one, or edit an existing one....

The TicketLeap Sell mobile app is exactly what you need to sell tickets at your event. This process is for U.S.-based sellers only. For Canadian events, please click  here .  Related: Configuring the Stripe M2 Reader  (credit card terminal)   Getting Started Download TicketLeap Sell can be downloaded from the  Apple App Store  or  Google Play Store ...

Tickets can be sold on-site for Canadian events using TicketLeap on desktop and a WisePOS™ E. Devices can be purchased  here . To charge your device and connect to your computer, you will need to  purchase a dock  as well.  Please make sure to order at least two weeks before your event. Once you've purchased a terminal(s), please get in touch with u...

You can embed a YouTube video into your event description when creating an event. When creating your event, add or edit your event description from the Event Page step, then click on the video icon. From here, paste your YouTube video's URL into the URL field and select Add. Your buyers can then watch this video on your event page before or after bu...

To add a new ticket type for multiple performances of an event, follow the steps below. Add a ticket across all event dates Login to your TicketLeap account . From the Events tab, click Edit (pencil icon) next to the event where you want to add a new ticket type. Go to Tickets and click +Add Ticket.  Add ticket details and click Add Ticket.  The tic...

TicketLeap offers an easy way to scan in ticket buyers at your event. Download our free mobile app called TicketLeap Scan and start scanning! TicketLeap Scan is available for both iOS and Android mobile phones. Download The App iOS Visit the  Apple App Store  to download TicketLeap Scan. Android Visit the  Google Play Store  to download TicketLeap S...

Whether you've sold tickets or not, you can edit the date of your event. Event With No Tickets Sold If you haven't sold tickets, click Manage next to the event you wish to update. Select the desired date and click Save. Event With Ticket(s) Sold If you've already sold tickets and need to change the event date or if your  event is rescheduled , reach...

If you have a question about the event or would like to request a ticket refund or exchange, you must contact the event organizer for approval. You can contact the event organizer by clicking Contact Us at the bottom of the event page where you bought tickets. From there, you can write a message directly to the event organizer. Fill out the form and...

When you set up an event, a direct event URL is generated for each event. The part after ticketleap.events/tickets/ will be your organization's name, and this does not change. The part after the organization name should be the event title or description. Updating The URL From the Events page, select Edit (pencil icon) on your event. Go to the Promot...

If you want to keep your event private, you can choose to hide it from the public. This means the event won't show up on your organization's page or search engines. However, anyone with the link can still access it. Log in to your TicketLeap account From the Events tab, select Manage next to the event you want to hide Go to Privacy Settings Enable t...

You will have a custom QR code for every event that you can use on your social media websites or flyers.  To download or copy your QR code, click Edit (pencil icon) next to your event on the Events page. Go to Promote tab and click Copy or Download to save the QR code to your computer.  ...

TicketLeap's email notification feature will alert you whenever an order for your event is completed. Email notifications provide an easy way to keep track of completed orders as they happen. Note: This setting is enabled per event and cannot be enabled at the organization level.   How to Enable Email Notifications Click the Edit pencil to open an e...

If you need to make any changes to an existing venue, go to the Manage menu and select Venues. Navigate to the venue you want to edit and click the pencil icon.  The Edit Venue form will open and you can make the desired changes. You can update the name, location, timezone, and capacity. Make sure to hit Save when you've finished making your changes...

Event organizers can choose who pays the ticketing fees on an event-by-event basis.  By default, ticket buyers pay the ticketing fees, which are added to the ticket price. If you want to pay the ticketing fees yourself and include them in the ticket price, follow the instructions below: From the Events tab, select Edit (pencil icon) next to the even...