The Email Campaigns feature provides a quick and easy way to communicate with your ticket buyers. You can use it to share last-minute details before the event or send a follow-up email afterwards.
- Go to the Marketing tab and click Email Campaigns.
- Click + New Email.
- Choose the type of email you want to send. There are two types of emails:
- Operational Email - these should be used for important updates about an event. Operational emails are sent to everyone for the event that you select.
- Marketing Email - these can be used to promote your organization or events. Marketing emails are only sent to ticket buyers and attendees who have opted to receive your marketing emails. If someone did not opt into receiving these emails, they won't receive the email campaign even if you select their event.
Note: By law, you cannot use Operational emails to market additional events, products, or services to attendees.
- Click Select Events to choose the attendees you want to email.
- Enter the Reply-to email address. By default, Reply-to is your Public Contact email address.
- Fill in the email subject and the body of your email.
- Click Save.
- Choose to send the email immediately or schedule it for later:
- Click Send Now to send the email immediately.
Click Schedule Send to schedule when the email should be sent. You can choose to send email on a specific date and time, or you can choose a relative time before or after the event.
If you add events, dates, or times after scheduling an email campaign, the new events, dates, or times will not receive the email campaign.
Save Email As A Draft
Click Cancel to save your email as a draft. You can always return later to edit your email drafts from the Email Campaigns page.
