We are aware of emails being sent to TicketLeap sellers saying, “Your email address failed to be verified” or “Your email address needs to be verified.” There may be others.
These are not being sent from TicketLeap. Do not click on any of the links in these emails.
We recommend anyone who entered their email and password on any of these links change their TicketLeap password immediately.
How can I know which emails are legitimate?
Emails from TicketLeap will be from one of the following email addresses:
@ticketleap.com
@ticketleap.events
@leapevent.tech
Note in this example below, that the FROM and REPLY-TO are not from TicketLeap, but rather from someone else. That is your best clue that this is what’s known as a phishing email.
Another good clue is to see where the links in the email are trying to take you. Once again, you should expect to see ticketleap.events, ticketleap.com, or leapevent.tech.
Here's an example of how the URL from a phishing email might look:
You can learn more about these potentially dangerous attempts to get your data, as well as how to spot phishing emails, from the U.S. Cyber Defence Agency at https://www.cisa.gov/secure-our-world/recognize-and-report-phishing.
I’m not sure if an email is legitimate or not
Contact Client Services through email at contactus@ticketleap.com, and we can verify the email.
Your digital privacy and safety are very important to us. Thank you for being a TicketLeap customer.