The TicketLeap Sell mobile app is exactly what you need to sell tickets at your event. This process is for U.S. based sellers only. For Canadian events, please click here.
Related:
- Configuring the Stripe M2 Reader (credit card terminal)
Getting Started
Download
TicketLeap Sell can be downloaded from the Apple App Store or Google Play Store.
Signing In
Any user that has the Ticket Sales permission (including Box Office Managers and Admins) can sign in and sell tickets using their credentials.
Choose the Event
When you open the app, you should see a list of upcoming events by default. Tap on the event you want to sell tickets for.
Note: To sell tickets to a Reserved Seating event, you must either use a tablet or rotate your phone to landscape mode to view and select your event.
Note: If you prefer to see your events in a calendar view, you can change the default view in Preferences.
On the next screen, you'll see a calendar showing the next date for that event. Tap on the date you want to sell tickets for.
Adding Tickets to the Cart
Once you've selected an event, you will work primarily from the tickets screen. Tap on the icon to add a ticket to the cart and the icon to remove a ticket. You can add multiple tickets and ticket types to a single cart.
Ticket Sales main page
At any point, you can view the cart, including any taxes and fees the buyer will be paying, by tapping the View Cart button in the top right.
The View Cart button
Once you're ready to complete the transaction, tap the Checkout button at the bottom.
Checkout
To finish selling, you need to select a Delivery Option and Payment Method and tap Checkout.
Delivery Options: Does the customer want an email receipt and digital ticket? If so, choose "Print at Home;" otherwise, select "No Delivery."
Payment Methods:
- Cash: This option allows you to account for cash collected, which will be included in your revenue totals in the Sales Report.
- Comp:Use this option when you want to not charge for the ticket (but want to track it). For example, the event is free, but you need to manage the number of attendees.
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Credit Card: This is for manually entering the credit card info.
- Terminal: This is the option for using the connected credit card reader (see more info below). You'll see the prompt to tap/insert the card after tapping Complete Order.
Buyer Information: Enter the buyer's name and email address to keep a record of who purchased the ticket. The email field must be completed if the buyer requests an email confirmation.
Confirmation Screen
Once the purchase is successful, you'll have the following options available:
- Start a New Order: This will take you back to the Tickets screen, where you can start a new cart.
- Send Email: You can send a receipt email to the attendee by entering their email address.
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Check in Patron: You can immediately check the purchased tickets in.
- Note: If you choose this option, the tickets will not scan again.
Network & Device Recommendations
The following recommendations should be met to be able to effectively scan tickets using the TicketLeap Scan app. Please meet and maintain these network recommendations to avoid loss of network connection and app failures while scanning tickets.
- The Wi-Fi network that your devices are connected to should be a dedicated private network.
- The Wi-Fi network that your devices are connected to should be a dedicated private network.
- All devices should be within 50 feet of the Wi-Fi access point.
- We recommend a minimum of 10mbps download and upload per device.
- The device should be running iOS 15 or newer for an Apple device or Android 9 or newer for Android devices.