TicketLeap offers an easy way to scan in ticket buyers at your event. Download our free mobile app called TicketLeap Scan and start scanning! TicketLeap Scan is available for both iOS and Android mobile phones.
Download The App
iOS
Visit the Apple App Store to download TicketLeap Scan.
Android
Visit the Google Play Store to download TicketLeap Scan.
Using TicketLeap Scan
Signing In
To log in:
- Enter your TicketLeap account email and password
- Tap Sign in
- Accept the Terms of Service
Selecting Events
Get started scanning by Launch Scanner. Click ok when the app requests permission to access the camera (first login only). From there, choose the filter (checkbox) icon to select the event(s) you want to scan. To select past events, choose Select All.
You're now ready to line up the QR code and scan tickets!
Tips:
- Position the scanner within 6-8 inches of the ticket
- Locate the barcode within the guided corners in the app’s viewfinder.
- You may need to adjust the distance or lighting to allow the camera’s aperture to focus correctly
- When properly focused, the scanner will automatically detect the barcode.
For a group of tickets within a single order, once the scanner has validated the barcode, the app displays a menu with all associated tickets.
Tap Check In All to validate all tickets at once, or tap individual tickets and tap Check In to select the tickets that you want to validate at this time.
Network & Device Recommendations
The following recommendations should be met to scan tickets using the TicketLeap Sell app effectively. Please follow these recommendations to avoid losing network connection and app failures while selling tickets.
- The Wi-Fi network that your devices are connected to should be a dedicated private network.
- All devices should be within 50 feet of the Wi-Fi access point.
- We recommend a minimum of 10mbps download and upload per device.
- The device should be running iOS 15 or newer for an Apple device or Android 9 or newer for Android devices.