Downloading Events Results in "Too Many Attempts" Error

An error message built into the Android app regarding the backend download throttling can happen if too many attempts are made in ~5 minutes.

Solutions:

• You may see this message if you already have all the data downloaded for your event. 
• A workaround on iOS is to delete/re-install the app to circumvent this throttle. Android has a built-in function to delete app data/cache which accomplishes the same thing. 
• Alternatively, it may be related to the sync time. Check the sync time from the Advanced Settings in the Settings menu and it is recommended that you increase it to 60s (if applicable).

Unable to Locate Event(s) to Download

Only upcoming events will display in the list of events available for download. If your upcoming event is not showing, swipe down to refresh the list.

Difficulty Reading QR codes

Start with the barcode approx. 15 - 20 cm away from the scanner. Slowly move the device away from the ticket while scanning. Make sure there’s enough lighting for the camera to read the barcode effectively. If needed, click flash icon to enable the device’s flash .

All Barcodes Reading "Ticket Already Scanned"

Check to make sure Check out Mode is disabled from the Settings menu.

All Barcodes Reading "Ticket Not Found"

Open the Menu and tap Statistics.

Go to Event Stats to ensure that the correct events are downloaded. And then tap on the event.

Event Stats will show the number of tickets downloaded to the device, go back to Device Stats and tap Sync to refresh and update the synced tickets.

Checked In a Ticket by Mistake

Tap the Search icon

Type in the customer's first and last name, select their order. Select the ticket you wish to check out, tap Check Out. Now, that ticket can be scanned in again.