Please note that buyer's email is different from the customer order email. The customer order email is where tickets and event updates are sent.
For instance, if a customer complains about not getting their tickets, you should check their order email.
- Go to Reports and choose Order Report.
- Select the applicable filters and click Run Report.
- Click the Order ID that you want to update.
- Click edit next to the email.
- Enter the correct email address in the email field and click Save when done.
If you need to update buyer details, please refer to: How do I edit buyers' information?