Reserved seating is a vital feature of TicketLeap, designed to enhance the event experience for organizers and attendees. Consumers can choose their preferred seats, even on mobile devices, giving them control over their event experience and enhancing convenience from the moment they purchase tickets.
Initial Setup
In the event creation process, TicketLeap will prompt if this event requires reserved seating. To get started, select Yes.
Important: Once the event is published, you cannot change between general admission and reserved seating, so make sure this selection is correct before proceeding.
Venue Type Selection
The list of available venues in the selection box will change based on your choice of whether to use Reserved Seating:
- No: only shows General Admission venues
- Yes: only shows Reserved Seating venues
Once you select a reserved seating venue, you’ll see a list of saved seating charts. You can choose an existing chart or create a new one if none have been previously created.
Tip: You can create multiple layouts (e.g., “Theatrical Setup” vs. “Improv Setup”) if you need different seating arrangements depending on the event.
Seat Categories
You’ll be asked if the event requires seat categories.
Seat categories are used if the price varies based on seating location (e.g., balcony, orchestra). When you go to a big concert or sporting event, you first have to choose whether you want expensive or cheaper seats. These are “seat categories” in TicketLeap.
If different prices are available to types of attendees (e.g., adult, child, senior), this is not a seat category (these are “price options” which are discussed later)
Defining Categories
For example, select VIP and General Seating as your primary price levels.
You can add additional seat categories as needed for the event.
Building The Seating Chart
The chart builder will launch. A helpful 60-second tour details the essential elements of the interface. The interface may initially seem complex, but it’s designed to be straightforward.
Open the seating chart builder to start creating your seating layout.
For more detailed documentation on the Chart Builder visit: https://support.seats.io/en/collections/1174693-design-your-floor-plan
Creating Rows
Use the Row Tool to add rows to your chart:
Select the row type, set the number of seats per row, and drag down to add additional rows.
For unique arrangements, like offset seating or side rows, you can add and delete rows as needed.
Labeling Sections and Seats
Label each section for clarity (e.g., Left Section and Right Section).
Assign row labels (e.g., A, B, C) and specify whether seats are numbered from the aisle or the opposite side.
Assigning Seat Categories
Once rows are created, assign seat categories to rows:
For instance, the first two rows could be VIP seating, with all subsequent rows designated as General Seating.
Setting the Focal Point
Define the focal point (e.g., stage) so the system can offer the best available seats to ticket buyers who do not choose their seats.
Note: Failing to set a focal point will make the best available option ineffective, and the buyer will have to use seat selection.
Finalizing The Seating Chart
Review and Publish
Confirm that all seats and categories are correctly labeled and assigned.
Verify the focal point, ensure all objects are marked green as completed. Lastly, title the seating chart so you know what to use it for and then click publish to save your chart.
Advanced Setup Options (Optional)
For more advanced setups (e.g., seating with tables, combining general admission with reserved seating, or curved rows), additional tools within the seating chart builder are available for customization.