Rescheduling or postponing an event brings particular challenges. Whether you're dealing with unforeseen circumstances, venue issues, or other reasons, this article will walk you through the process in line with the Ticketing Service Agreement:
If the new event date is known
You can update the event date by following the instructions provided below:
- From your dashboard, click the pencil icon next your event, then Manage.
- From the Event info, go to Date & Time fields and enter the new date and time.
- Click Save & Continue to confirm the changes.
If the new date is not yet known
In cases where the new event date is uncertain, it's best to pause ticket sales.
- Notify Your Attendees: Use our Email Attendees feature to notify attendees that the event has been postponed or rescheduled.
- Process Refunds: If an attendee cannot or chooses not to attend the rescheduled event, they should receive a full refund. Specify a refund request period, ideally 7-14 days after the event is postponed or rescheduled.
Additionally, as a best practice, TicketLeap recommends updating information on the following platforms:
- Event Website
- Facebook Page
- Facebook Event Page
- Other relevant Social Media Platforms
If you need help, please get in touch with us at contactus@ticketleap.com. We can help with refunds, especially for large events, and effectively communicate changes to your attendees.