Protecting your account is crucial to safeguarding your data and payouts from potential security threats. Two-factor authentication (2FA) is a standard and best practice in digital security, and we’re making it easy for you to enable this important feature.
Why Use 2FA?
In today’s online environment, extra security is never a bad thing. If a bad actor gains access to your login credentials, they could redirect payouts or compromise sensitive information. 2FA adds an extra layer of security by requiring a one-time code in addition to your email and password.
Who Needs 2FA?
To ensure the highest level of security for accounts with elevated privileges, 2FA is required for the following TicketLeap roles:
- Owner
- Admin
- Finance
For all other roles, 2FA is optional but strongly recommended.
Recommended article: Adding Users to your account
2FA Methods
You can select one or both of the following methods for authenticating:
- Text Messaging (SMS)
- Authenticator App
Text Messaging (SMS)
This method sends a 6-digit code to your phone via text message.
- Enter your phone number into the provided field
- No confirmation of the number is required at this stage.
- When logging in, You’ll receive a text message with your one-time code.
Authenticator App
Google Authenticator, a free app, generates time-sensitive codes for secure login. While it’s a convenient option, you can use other authenticator apps for the same purpose.
- Download Google Authenticator:
- Open the app and tap the + icon in the bottom right corner.
- Select Scan QR Code.
- Scan the QR code displayed in your TicketLeap admin.
- Enter the 6-digit code shown in the app into the TicketLeap admin.
Note: Google Authenticator codes expire quickly. In the app, you’ll see a countdown next to the code.
How to Enable 2FA
Setting up 2FA is simple and takes only a few minutes. Follow the steps below to secure your account.
- Log into your TicketLeap account
- Click Account Settings
- Click Enable Authentication
Using 2FA When Logging In
Once 2FA is enabled, you’ll need to authenticate each time you log in:
- Enter your email and password as usual.
- Provide the one-time code from your selected 2FA method (SMS or Google Authenticator).
Tip: To simplify repeated logins, check the Remember Me option during login. This will save your login for a set period.
Important Notes
- 2FA Methods Cannot Be Removed: Once you set up a 2FA method, it cannot be removed.
- Future Updates: You will soon be able to edit your 2FA methods in a later update.
Enabling 2FA is vital in protecting your TicketLeap account and ensuring your data stays secure. Don’t wait—set it up today! For additional help or questions, contact our support team.